Quality Analyst, Customer Service Representative and Technical Support professional with extensive BPO experience, focused on quality, customer satisfaction, technical problem solving and continuous improvement.
Quality Analyst • Technical Support
A detail-oriented professional with a strong background in quality assurance, customer service, technical support and process improvement.
Dedicated and detail-oriented Quality Analyst
with extensive experience in Customer Service
and Technical Support within the BPO industry.
My professional approach is built around
ownership, quality, communication, problem
solving and helping organizations improve
their customer experience.
Quality analysis and KPI monitoring, customer service, technical troubleshooting, complaint handling, reporting, training, facilitation, collaboration and process improvement.
Experienced in working with customers, internal teams and global stakeholders while maintaining a strong focus on service quality.
A combination of technical, analytical, customer-facing and communication skills.
Professional experience across quality assurance, customer service, technical support and administrative support.
Providing technical support and troubleshooting assistance while addressing customer technical concerns.
Expense, Invoice and Travel
CSR and Technical Support
La Consolacion College
Polytechnic University of the Philippines
Professional development and leadership experience throughout my career.
If you're looking for someone with experience in quality analysis, customer service and technical support, feel free to get in touch.